RETURN & REFUND POLICY
Please note that we do not have a return warehouse in Europe. Returns can only be shipped to Russia.
You may request a return within 14 calendar days from the date you receive your order.
How to start a return
To start a return, please contact us at info@dressesdi.com with your order number.
Option 1: You organize the return yourself - we'll send you the return address. Please share the tracking number with us afterwards.
Option 2: We can provide a return label for you.
Please be aware that returns to our warehouse are shipped only via DHL. The cost for this is between €24.90 and €34.90, depending on your country and package size, and will be deducted from the refund amount.
Return Conditions
To be eligible for a return, the item must:
- be unused, unworn, and in its original condition
- have all original tags and labels attached
- be returned in its original packaging, where applicable
Return Shipping Costs
All return shipping costs are the responsibility of the buyer.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.
Upon successful inspection of the returned item(s), your refund will be processed to the original payment method. It may take 9-14 business days for the amount to be credited.
Defective or Incorrect Items
Quality is very important to us, which is why our items are documented and inspected before they are shipped.
As soon as you receive the parcel, please inspect the order on the day you receive it.
Complaints will only be processed on the day you receive the package. Any complaints received afterwards will not be processed.
If you receive a defective, damaged, or incorrect item, please contact us immediately at info@dressesdi.com so that we can review the issue and provide an appropriate solution.
Cancellation of an Order
We pack orders on the day we receive them and dispatch them early in the morning on the next business day.
Once the order has been dispatched, cancellation is no longer possible.