RETURN & REFUND POLICY

Please note that we do not have a return warehouse in Europe. Returns can only be shipped to Russia.

You may request a return within 14 calendar days from the date you receive your order.

How to start a return

To start a return, please contact us at info@dressesdi.com with your order number.

Option 1: You organize the return yourself - we'll send you the return address. Please share the tracking number with us afterwards.

Option 2: We can provide a return label for you. The return shipping costs vary by country and will be deducted from your refund.

Return Conditions

To be eligible for a return, the item must:

• be unused, unworn, and in its original condition
• have all original tags and labels attached
• be returned in its original packaging, where applicable

Items that do not meet these conditions may not be accepted for return.

Return Shipping Costs

All return shipping costs are the responsibility of the buyer.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

Upon successful inspection of the returned item(s), your refund will be processed to the original payment method. It may take 9-14 business days for the amount to be credited.

 

Defective or Incorrect Items

Complaints will only be processed on the day you receive the package. Any complaints received afterwards will not be processed.

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@dressesdi.com so that we can review the issue and provide an appropriate solution.