FAQ
How long does delivery take?
We ship worldwide express and duty-free. Your order is usually shipped on the next business day.
• Austria & Germany: 4-5 business days
• All other EU countries: 4-6 business days
• Outside the EU: 7-10 business days
• Russia: 1-3 business days
How can I track my order?
Once we receive your order, it is usually shipped on the next business day. As soon as your package has been dispatched, you will receive a shipping confirmation from us. You will also receive an email from our shipping partner containing your tracking number.
Should you not receive any email from us 3 days after placing your order, please do not hesitate to contact us at info@dressesdi.com
Where do you ship from?
We are based in Russia and have been making dresses, skirts and evening dresses since 2021. We ship worldwide express and duty-free - all taxes and duties are already included in the price.
How do I find my size?
All our items are true to size. You can find detailed measurements in cm and inches on each product page.
If you are between sizes, we recommend the larger size. Contact us at info@dressesdi.com if you need help.
Can I return my item?
Yes, returns are possible within 14 days. Our return warehouse is in Russia. To request a return, please contact us by email at info@dressesdi.com. The buyer is responsible for return shipping costs.
My PayPal payment is showing as "authorized" but I didn't receive an order number?
This can happen if there is a technical error between PayPal and our shop system.
In this case the money is not with us - it is just reserved / stuck with PayPal. We cannot see your order in our system and no order number is created.
This usually happens when the internet connection breaks or the order is cancelled before the final step.
Don't worry - if this happens to you, we will always contact you by email to ask which item you wanted to order, so we can create the order manually for you.
Do I have to pay customs fees?
No. We ship DDP - Delivery Duties Paid. This means all customs duties and import taxes are already paid by us. The price you see at checkout is the final price.
What fabrics do you use? Are they suitable for sensitive skin?
Yes, absolutely.
Our founder is very allergic herself, so we only work with skin-friendly fabrics that feel soft and smooth on the skin.
We mainly work with viscose, cupro, linen and cotton - natural, breathable and comfortable for all-day wear, even for sensitive skin.
Our satin dresses and satin skirts are made from a blend of polyester and natural fibers, but a very high-quality, skin-friendly kind that feels silky smooth and gentle on the skin.
Will my parcel arrive despite sanctions?
Yes. We have been shipping worldwide without interruption since 2021 with our express shipping partner. You will receive a valid tracking number and your parcel is fully trackable until delivery.
Where do you source your pieces? Is it fair for your manufacturers?
We work closely with 2 small ateliers in Kyrgyzstan - over the years we've built an almost family-like relationship with them.
One atelier creates our everyday dresses, the other supplies us with our evening gowns and exclusive fabric rolls that you can also find in our store.
For us this means: fair prices for our tailors, short supply chains, real handcraft and quality we can stand behind 100%. No mass production - made with love and respect.